By booking a vehicle with Alex Cab Service, you agree to the following terms:
1. Bookings & Confirmation
- A booking is confirmed only after our team acknowledges it via call, WhatsApp or email.
- Vehicle model requested is subject to availability; an equivalent or better vehicle may be provided.
2. Fares & Payments
- Outstation trips follow a minimum 300 km per day billing package; extra km at the vehicle's per-km rate.
- Toll tax, parking charges and state/border taxes are payable as per actual and are not included in quoted fares unless explicitly stated.
- Driver allowance (Rs 200–500/day depending on vehicle) applies to outstation trips involving overnight stay.
- Payment accepted: cash, UPI, debit/credit cards.
3. Waiting Time
- Airport pickups: 60 minutes free waiting after landing (includes customs/immigration time).
- Station/city pickups: 30 minutes free waiting; thereafter Rs 100–150 per hour applies.
4. Cancellations
- City bookings: free cancellation up to 2 hours before pickup.
- Outstation/tour bookings: free cancellation up to 24 hours before departure; token advances (if taken) may be adjusted for later bookings.
- If we cancel due to vehicle breakdown or unavailability, a full refund of any advance is issued immediately.
5. Passenger Conduct
- Smoking, alcohol consumption and illegal substances are strictly prohibited in our vehicles.
- Passengers are responsible for their belongings; drivers will assist but we are not liable for items left behind.
- Damage to vehicle interiors caused by passengers will be charged at actual repair cost.
6. Routes & Deviations
Drivers follow the standard route unless the passenger requests a change. Extra distance arising from passenger-requested detours is billed at per-km rates.
7. Liability
All vehicles are commercially insured as per Indian law. Our liability is limited to the fare paid for the specific trip. We are not responsible for delays caused by traffic, weather, road blocks or force majeure events.
8. Disputes
Any dispute is subject to Jodhpur, Rajasthan jurisdiction.
Questions? Call +91 97842 32229 or email info@alexcabservice.in.